How can we help?
Quick answers about buying, selling and staying safe on RELIST.
Buying
How do I contact a seller?
Open the listing and choose “Chat with seller”, or make an offer. Your phone number and email stay private; you talk inside RELIST until you choose to share more.
How do offers work?
Send an offer from the listing. The seller can accept, decline or counter. Once an offer is accepted it becomes a transaction, where you arrange a meeting or pay through escrow.
What does “Identity verified” mean?
The member’s government ID was checked by our verification partner. It shows who you are dealing with. It does not mean RELIST has inspected the item.
Selling
How do I sell something?
Choose “Sell something”, then add photos, details, the condition, a price and a meeting area. Most people finish in under five minutes, and you can save a draft at any point.
How long does a listing stay up?
60 days. You can pause, edit, mark it sold or relist it any time from My listings.
What does it cost to sell?
Listing is free. When a buyer pays through escrow, the platform fee is 2% for card payments or 1% for wallet payments, plus 15% VAT on that fee. Cash sales in person have no fee.
Payments and escrow
What is escrow?
When you pay through RELIST, your money is held safely and the seller is paid only after you confirm you received the item. If you don’t confirm or open a dispute within 14 days, the payment is released to the seller. When a courier delivers the item, you have 3 days after delivery instead.
Which payment methods can I use?
Card (on Stripe’s secure page) and bKash. Escrow payments start at ৳500; for smaller amounts, pay in person after inspecting the item.
When do sellers get paid?
Released sales are paid every Monday once at least ৳1,000 is available, to a verified bKash, Nagad or bank account in your name. Your first payout needs identity verification.
The item isn’t what was described. What can I do?
If you paid through escrow, open a dispute from the payment page within 14 days and add photos. The funds stay held while our team reviews both sides. For in-person sales, report the seller from their profile or the listing.
Safety
How do I stay safe when meeting?
Meet in a busy public place, inspect and test the item before paying, and never share OTPs, PINs or passwords. RELIST staff will never ask for them.
Your account
I can’t sign in. What should I do?
Use “Forgot your password?” on the sign-in page to get a one-time code. If you no longer have access to your phone or email, contact us and we’ll help you recover your account.
How do I delete my account?
Go to Settings and choose “Delete account”. Your profile and listings are hidden immediately and removed after 30 days.
Still need help?
Send us a message and our team will reply, usually within one working day.
Contact us